3 INTRODUCTION
4-5 I. STARTING THE PROCESS
- I’VE BEEN IN A COLLISION, IT WASN’T MY FAULT, WHERE DO I BEGIN?
- CAN I HANDLE THE PROPERTY DAMAGE MYSELF?
6-9 II. VEHICLES DAMAGED BEYOND REPAIR
- WHAT HAPPENS IF WE CAN’T AGREE ON A VALUATION?
- MY CAR IS A TOTAL LOSS, BUT I WANT TO KEEP IT, WHAT DO I DO?
- WHO GETS THE TOTAL LOSS CHECK?
- WHO PAYS FOR TOWING AND STORAGE CHARGES?
- AM I ENTITLED TO A RENTAL VEHICLE WHEN I HAVE A TOTAL LOSS?
10-13 III. REPAIRING A VEHICLE
- WHAT IF MY VEHICLE CAN BE REPAIRED?
- MUST I USE THE DRIVE-IN FACILITY OF THE INSURANCE COMPANY?
- HOW MANY ESTIMATES SHOULD I GET?
- AM I ENTITLED TO DEPRECIATION IN VALUE OF MY VEHICLE?
- DO I HAVE A CHOICE OF REPAIR FACILITIES?
- SUPPOSE SOMETHING GOES WRONG AFTER THE REPAIRS ARE MADE?
- WHO GETS THE REPAIR CHECK?
- AM I ENTITLED TO A RENTAL VEHICLE DURING REPAIRS?
14 IV. PROPERTY DAMAGE DISPUTE OVER FAULT, VALUE OR DEPRECIATION
- V. INSURANCE DISPUTE
